Any product that is purchased from Cornett Custom PC's will be tested before shipping. If a customer has any problem with the product upon arrival then Cornett Custom PC's will try and walk the customer through trouble shooting a variety of potential problems. If the problem is not fixed or resolved then Cornett Custom PC's will pay for return shipping to trouble shoot the problem. Once the problem is resolved Cornett Custom PC's will also pay for reshipping. More on shipping on the "shipping and returns" tab.